Shipping & Delivery
Order Confirmation & Delivery Page
- After the order has been placed on our website, the customer will automatically receive an order placement notification through Email.
- Zola team will do order confirmation through call or WhatsApp text, if the call is not received or WhatsApp text is not responded to, the order will not be confirmed. So Please make sure that the information provided to us is correct while placing the order and please ensure that the call is received & WhatsApp text is responded in order to avoid any delays in the order confirmation process.
- Once the order is confirmed, we pick the product the customer ordered from the warehouse and dispatch it rightway.
- The order cannot be canceled once it's confirmed through the call.
- Our delivery time takes up to 7 working days.
- The delivery charges vary from product to product, some products are heavy in weight and fragile in nature due to which the delivery charges may vary for such products
- We suppose that the customer has read all our policies before placing an order
1. SHIPPING & DELIVERY POLICY
At Look, we provide FREE Standard delivery to any address within Pakistan for order amount equal to Rs.2000/- or more.
On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of customer and payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
There are 2 delivery options available for customer, Standard and Express courier.
Standard Courier – It takes approximately 5 working days to reach you from the time of order.
Express Courier – is available at an additional charge and it takes approximately 3 working days to reach you from the time of order.
To serve you better, you may even choose the timing of your deliveries from 9am to 10pm, weekdays or Saturdays, regardless of Standard or Express couriers.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. MODE OF PAYMENTS
We accept payments via COD, Bank Transfer, JazzCash, EasyPaisa, VISA/MASTER credit and debit cards.